Providing packaged meals or similar to avoid fully opening staff canteens. Keeping in touch with off-site workers on their working arrangements including their welfare, mental and physical health and personal security. Encouraging customers to avoid handling products whilst browsing, if at all possible. This guidance will remain live to help you understand how to keep your business safe when open. You may need to use more than one of these guides as you think through what you … This one is designed to be relevant for people who work in or run shops, branches, stores or similar environments. Using markings and introducing one-way flow at entry and exit points. Cleaning touchpoints after each customer use or handover. This guide was updated on 6 January 2021. Face coverings are not a replacement for the other ways of managing risk, including minimising time spent in contact, using fixed teams and partnering for close-up work, and increasing hand and surface washing. Access translations of the 5 steps to working safely. Reconfiguring seating and tables to optimise spacing and reduce face-to-face interactions. By law, staff and customers of retail settings are required to wear a face covering, unless they have an exemption. It will take only 2 minutes to fill in. Providing handwashing facilities (or hand sanitiser where not possible), at entry and exit points and not using touch-based security devices such as keypads where possible. We also use non-essential cookies to help us improve our websites. People involved in the provision of assistance to others should pay particular attention to sanitation measures immediately afterwards including washing hands. Employers and workers should always come together to resolve issues. Other retail businesses should keep a record of all staff and contractors (not customers) for 21 days. Tiny airborne particles can travel further than droplets and in poorly ventilated spaces this can lead to viral particles spreading between people. When employers consider that workers should come into their place of work then this will need to be reflected in the COVID-19 workplace risk assessment and actions taken to manage the risks of transmission in line with this guidance. Cleaning shared vehicles between shifts or on handover. 1.1 Thinking about managing risk. Encouraging customers to shop alone where possible, unless they need specific assistance. Coronavirus (COVID-19): working safely Our guidance on making your workplace COVID-secure gives an overview of the steps employers can take to protect people in the workplace. Consider the mental health and wellbeing aspects of COVID-19 for yourself and others. During the COVID-19 pandemic, everyone is working hard towards positive outcomes and to sustain support for people using services. … From 6 January, a national lockdown applies in all of England. Ensuring any changes to entrances, exits and queue management take into account reasonable adjustments for those who need them, including disabled shoppers. Objective: To prioritise safety during incidents. See the guidance for those who have been in contact with, but do not live with, a person who has tested positive for COVID-19. Avoiding people working face-to-face. Where possible and safe, having single workers load or unload vehicles. It is breaking the law to discriminate, directly or indirectly, against anyone because of a protected characteristic such as age, sex or disability, race or ethnicity. You must wear a face covering when using public transport. Guidance for people working in, visiting or delivering to other people's homes. Where the social distancing guidelines cannot be followed in full, even through redesigning a particular activity, businesses should consider whether that activity needs to continue for the business to operate, and if so, take all the mitigating actions possible to reduce the risk of transmission between their staff. Considering use of social distance marking for other common areas such as toilets, showers, lockers and changing rooms and in any other areas where queues typically form. The Public Health England report Disparities in the risk and outcomes of COVID-19 shows that some groups of people may be at more risk of being infected and/or an adverse outcome if infected. Banks, building societies, post offices, short-term loan providers and money transfer businesses are also permitted to stay open. For example, by working side-by-side or facing away from each other. Individual businesses should consider the cumulative impact of many businesses reopening in a small area. Businesses providing essential goods and services can stay open. There should not be any sharing of food and drink by staff who do not share a household. Employers also have particular responsibilities towards disabled workers and those who are new or expectant mothers. Objective: To make sure that nobody is discriminated against. At Working Wales, we’re here to support you through these changing times with free advice, guidance and access to training to help you get into work or further your career. This document is one of a set of documents about how to work safely in different types of workplace. Employers must not, by law, prevent their staff from wearing a face covering where they are required to do so. Support for businesses and self-employed people during coronavirus, Department for Business, Energy & Industrial Strategy, Department for Digital, Culture, Media & Sport, weddings and civil partnership ceremonies, Find out more about the national lockdown and what you can and cannot do, Coronavirus (COVID-19): guidance and support, Check how the new Brexit rules affect you, Transparency and freedom of information releases. For some examples, such as rental equipment, and test drive and rental vehicles, interior and exterior touchpoints should be considered. Increase the frequency of cleaning, especially hand touch surfaces, such as table tops, drinks levers, keypads, grab-rails, elevator buttons, light switches, door handles, and any surface or item which is designed to be, or has a high likelihood of being touched. Installing screens to protect workers serving customers at till points. Providers of grassroots sport and sport facilities. Make it easy for everyone to do so by putting up signs or introducing a one way system that your customers can follow. Limiting customer handling of merchandise and testers, for example, through different display methods, new signage or rotation, or cleaning of high touch stock with your usual cleaning products. Avoid sharing vehicles except within a family, for example on test drives. Guidance for people who work in or run shops, branches, stores or similar environments. Staff canteens and restaurants that are open to the public should follow the guidance for restaurants, pubs, bars and takeaway services. Ensuring frequent cleaning of these coverings between uses, using usual cleaning products. You can change your cookie settings at any time. Shopping centres should take responsibility for managing the number of customers in the centre and the queuing process in communal areas on behalf of their retail. guidance around working safely during COVID-19 should ensure that volunteers are afforded the same level of protection to their health and safety as others, such as workers and visitors. Guidance for people who work in performing arts, including arts organisations, venue operators and participants. Objective: To make sure all workers are kept up to date with how safety measures are being implemented or updated. guidance around working safely during COVID-19 should ensure that volunteers are afforded the same level of protection to their health and safety as others, such as ... [email protected]gov.uk. Objective: To minimise the contact resulting from visits to stores or outlets. Where the social distancing guidelines cannot be followed in full, in relation to a particular activity, businesses should consider whether that activity can be redesigned to maintain a 2m distance or 1m with risk mitigations where 2m is not viable. In applying this guidance, employers should be mindful of the particular needs of different groups of workers or individuals. Consider the particular needs of those with protected characteristics, such as those who are hearing or visually impaired. Share it with all your staff. Find advice and support from your business representative organisation or trade association. From 6 January, a national lockdown applies in all of England. Businesses will not be required to provide face coverings for their customers. Businesses and workplaces should make every reasonable effort to ensure their employees can work safely. This document has been prepared by the Department for Business, Energy and Industrial Strategy (BEIS) with input from firms, unions, industry bodies and the devolved administrations in Wales, Scotland and Northern Ireland, and in consultation with Public Health England … Don’t worry we won’t send you spam or share your email address with anyone. Fitting rooms should be closed wherever possible given the challenges in operating them safely. This includes taking reasonable steps to protect your workers and others … Staggering break times to reduce pressure on the staff break rooms or places to eat and ensuring social distancing is maintained in staff break rooms. Increase how often you clean surfaces, especially those that are being touched a lot. Accessing COVID-secure precautions Employers should ensure all workers, including those in higher-risk groups, are able to access all the protections that are necessary, eg during night … You can only leave home for work purposes where it is unreasonable for you to do your job from home. Reminding customers who are accompanied by children that they are responsible for supervising them at all times and should follow social distancing guidelines. You should do this by displaying a notification in a prominent place in your business and on your website, if you have one. You’ve accepted all cookies. Failure to carry out a suitable and sufficient risk assessment and put in place sufficient control measures to manage the risk may be considered a breach of health and safety law. We expect that this document will be updated over time. Betting shops are required by law to maintain records of staff, customers and visitors to support NHS Test and Trace. 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